Refund policy
Return & Refund Policy
We want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Returns
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Returns must be requested within 7 days of receiving your order.
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Items must be unused, unworn, unwashed, and returned in their original packaging with all tags and hygiene seals intact.
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For hygiene reasons, we cannot accept returns of bras that have been worn, washed, altered, or have had the hygiene seal removed, unless the item is defective.
Faulty or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos. We will arrange a replacement or refund in accordance with the Consumer Protection Act.
Refunds
Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 7–10 business days.
Return Shipping
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If the return is due to our error (incorrect, damaged, or defective item), we will cover the return shipping costs.
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If you are returning an item for any other eligible reason, you will be responsible for the return shipping costs.
Contact Us
For all return and refund requests, please contact our support team at jade.mottian2@gmail.com before sending any items back.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.